Terms of Service
The practical terms that apply when you book a mobile detailing appointment with us.
Scope of service
We provide mobile automotive detailing at a location you nominate. Quotes are based on the information you give us about the vehicle. If the vehicle's actual condition differs materially from that description, we will discuss revised pricing or scope with you before continuing.
Appointments and access
You are responsible for providing safe, legal access to the vehicle and adequate space to work, and for obtaining any permission required by a property owner, employer or homeowners association. If we cannot access the vehicle at the agreed time, the appointment may need to be rescheduled.
Weather and rescheduling
Exterior work depends on weather. We may reschedule for rain or unsafe conditions and will contact you as early as possible. Please give as much notice as you reasonably can if you need to change an appointment.
Results and limitations
Detailing improves the condition of a vehicle within the limits of that vehicle. Some damage cannot be reversed by detailing, including failed clear coat, deep scratches through the clear layer, permanent fabric dye staining, burns, tears and long-set odour in porous materials. Where we believe a desired outcome is not achievable, we will say so before starting.
Pre-existing conditions
We inspect vehicles before beginning and will point out pre-existing damage we notice. We are not responsible for pre-existing defects, aftermarket components that fail during normal cleaning, or damage arising from previous repairs or repaints that were not disclosed.
Personal property
Please remove valuables, documents and personal items before your appointment. We are not responsible for items left in the vehicle. Child seats should be removed by you; we do not refit them.
Payment
Payment is due on completion unless other arrangements have been agreed in advance. Recurring and fleet accounts may be invoiced on a monthly cycle.
Concerns
If you are not satisfied with the work, tell us promptly and we will look at it. Raising it at the time gives us the best chance of resolving it. You can reach us through the contact page.